Shipping policy

Shipping Policy

Soleil & Luna Soap

Thank you for shopping with Soleil & Luna Soap. Each order is carefully packaged with love and attention to detail. Please review our shipping policy below.

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Processing Time

Orders are processed within 3–7 business days (excluding weekends and holidays).

As our products are handcrafted in small batches, processing times may vary during busy periods.

Once your order ships, you will receive a confirmation email with tracking information.

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Flat Rate Shipping

We offer flat rate shipping on all orders within Canada.

• Flat Rate Shipping Fee: $20 CAD express to $15 standard 

Free shipping over $75 dollars

• Shipping cost is applied at checkout, regardless of order size or weight

Delivery times are estimates provided by the shipping carrier and are not guaranteed.

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✿ Shipping Area

We currently ship within Canada only.

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✿ Delays, Lost, or Stolen Packages

Soleil & Luna Soap is not responsible for delays, lost, or stolen packages once the order has been marked as delivered by the carrier.

If your package appears delayed or lost, please contact the carrier directly using your tracking information.

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✿ Incorrect Addresses

Please ensure your shipping address is correct at checkout. Soleil & Luna Soap is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

Orders returned due to an incorrect address may require an additional shipping fee to be resent.

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✿ Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the item(s) and packaging

We will review the issue and offer a replacement or store credit where applicable.

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✿ Contact Us

If you have questions about shipping, please contact us at:

soleilandlunasoap@gmail.com

Thank you for supporting Soleil & Luna Soap 🤍