Refund policy

Return & Refund Policy

Soleil & Luna Soap

At Soleil & Luna Soap, each item is thoughtfully handcrafted with care. Due to the personal and hygienic nature of our products, we kindly ask that you review our return and refund policy below before making a purchase.

Returns

For hygiene and safety reasons, we do not accept returns or exchanges on:

• Soaps

• Bath & body products

• Lip balms

• Shower steamers

• Gift sets

All sales are final.

Damaged or Incorrect Orders

Your order arriving safely is important to us. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• Clear photos of the item(s) and packaging

Once reviewed, we will happily offer a replacement or store credit, depending on availability.

Refunds

Refunds are only issued if:

• An item arrives damaged beyond use

• An incorrect item was sent and cannot be replaced

Approved refunds will be issued to the original form of payment or as store credit, at our discretion.

Shipping Costs

• Shipping fees are non-refundable

• Soleil & Luna Soap is not responsible for lost, delayed, or stolen packages once marked as delivered by the carrier

Allergies & Sensitivities

Please review ingredient lists carefully before purchasing. Soleil & Luna Soap cannot accept returns or issue refunds due to personal sensitivities or allergic reactions. Discontinue use immediately if irritation occurs.

Questions?

If you have any questions or concerns about your order, please reach out to us at:

soleilandlunasoao@gmail.com

We’re always happy to help